courseglobe logo
Course Globe - Cisco Training for the English Speaking World
Privacy Policy  | Site Map  | Terms and Conditions

Home Locations Cisco Training Courses Unified Communications Customer Voice Portal Implementation (CVPI)
Cisco Course Categories
Free Newsletter Sign Up





Course Details


Customer Voice Portal Implementation (CVPI )


Who should attend

  • Channel Partner / Reseller
  • Customers
  • Employee

Prerequisites

Suggested Prerequisites:

  • CCNA
  • Cisco Voice over IP (CVOICE)
  • Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1)
  • Cisco ICM Product Training Part 1 (ICMPT1)
  • Cisco ICM Product Training Part 2 (ICMPT2)
  • IPCC Enterprise

 

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Explain the components, function, and call flow of a Cisco Unified CVP solution when deployed in either a standalone or comprehensive model.
  • Group, summarise, and complete the steps necessary to configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise.
  • Demonstrate use of the six Cisco Unified ICM Enterprise micro-applications available to support caller interaction with Cisco Unified CVP.
  • Install and configure the Cisco Unified CVP VXML solution for Cisco Unified CVP.
  • Execute all the steps required to configure a Cisco Unified CVP environment to provide historical data and configure and use the diagnostic features and tools to ensure end-to-end serviceability.
  • Architect a Cisco Unified CVP solution that is designed for failover protection and high availability. Use the recommended troubleshooting techniques to isolate and correct system failures.

 

Course Contents

The Cisco Unified Customer Voice Portal Implementation (CVPI) v7.0 course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment.


The course outline is as follows:

  • Cisco Unified CVP Technical overview
  • Cisco Unified CVP Comprehensive
  • Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
  • Media File, ECC and Micro Applications
  • Cisco Unified CVP VXML Solution
  • VXML Server and Studio
  • Events, Log Files, and Reporting
  • Reporting Database and Backup
  • Failover, Diagnostics, and Troubleshooting

Price  (excl. VAT): £ 1995 GBP 

Duration: 5 days

Dates: Weekly

Online Training: Available

LOCATIONS

Locations : Cities as shown below
United States
Check Price
  • Anchorage, AK
  • Little Rock, AR
  • Phoenix, AZ
  • Tempe, AZ
  • Tucson, AZ
  • Anaheim, CA
  • Burbank, CA
  • Glendale, CA
  • Irvine, CA
  • Los Angeles, CA
  • Mountain View, CA
  • Redwood City, CA
  • Sacramento, CA
  • San Diego, CA
  • San Francisco, CA
  • San Jose, CA
  • Santa Clara, CA
  • Denver, CO
  • Hartford, CT
  • Washington, DC
  • Ft. Lauderdale, FL
  • Jacksonville, FL
  • Miami, FL
  • Orlando, FL
  • Tampa, FL
  • Atlanta, GA
  • Honolulu, HI
  • Boise, ID
  • Chicago, IL
  • Chicago (Schaumburg)
  • Oakbrook, IL
  • Indianapolis, IN
  • Kankas City, KS
  • Louisville, KY
  • New Orleans, LA
  • Boston, MA
  • Boxborough, MA
  • Westford, MA
  • Baltimore, MD
  • Columbia, MD
  • Elkridge, MD
  • Rockville, MD
  • Detroit, MI
  • Minneapolis, MN
  • St. Louis, MO
  • Charlotte, NC
  • Raleigh / Durham, NC
  • Omaha, NE
  • Edison, NJ
  • Montvale, NJ
  • Edison / Morristown, NJ
  • Albuquerque, NM
  • Las Vegas, NV
  • Reno, NV
  • Albany, NY
  • New York, NY
  • Rochester, NY
  • Cincinnati, OH
  • Cleveland, OH
  • Columbus, OH
  • Oklahoma City, OK
  • Portland, OR
  • Philadelphia, PA
  • Pittsburgh, PA
  • Nashville, TN
  • Austin, TX
  • Dallas, TX
  • Houston, TX
  • Richardson, TX
  • San Antonio, TX
  • Salt Lake City, UT
  • Dulles, VA
  • Herndon / Reston, VA
  • Norfolk, VA
  • Richmond, VA
  • Tysons Corner, VA
  • Seattle, WA
  • Milwaukee, WI

Canada
Check Price
  • Calgary, AB
  • Edmonton, AB
  • Vancouver, BC
  • Winnipeg, MB
  • St. John's, NL
  • Halifax, NS
  • Mississauga , ON
  • Ottawa, PM
  • Toronto, ON
  • Montreal, QC
  • Quebec City, QC
  • Regina, SK

United Kingdom
Check Price
  • London
  • Wakefield
  • Coventry
  • Wokingham
  • Birmingham
  • Manchester
  • Liverpool
  • Leeds
  • Newcastle
  • Bristol
  • Cardiff
  • Reading
  • Milton Keynes
  • Exeter
  • Glasgow
  • Edinburgh
  • Aberdeen
  • Belfast
  • Online

Ireland
Check Price
  • Dublin
  • Shannon
  • Cork
  • Galway
  • Limerick
  • Sligo

South Africa
Check Price
  • Johannesburg
  • Cape Town
  • Durban
  • Germiston
  • Pretoria
  • Port Elizabeth
  • Bloemfontein

Singapore
Check Price
  • Singapore

New Zealand
Check Price
  • Auckland
  • Wellington
  • Christchurch
  • Hamilton
  • Tauranga
  • Dunedin

HongKong
Check Price
  • Hong Kong

Australia
Check Price
  • Canberra
  • Melbourne
  • Adelaide
  • Perth
  • Brisbane
  • Darwin
  • Cairns
  • Newcastle
  • Alice Springs
  • Hobart
  • Sydney


Joomla SEF URLs by Artio
Contact Us
Course Globe
ProNet Expert Limited

8 Albany Street
Edinburgh, EH1 3QB
United Kingdom

Phone: +44 (0) 20 3287 - 0044
Email: info@courseglobe.com


Pentesting Training

Banner
Banner
Cisco, CCNA, CCDA, CCNP, CCDP, CCSP, CCIP, CCVP. CCIE, CCDE, Cisco IOS, Cisco Systems, the Cisco Systems logo,and Networking Academy are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned on this Web site are the property of their respective owners. courseglobe.com is not responsible for the content of external links and cannot assure that all of them work. Copyright 2009 courseglobe.com