Course Details
Unified Contact Center Express and Unified IP IVR Deployment (UCCXD )
Who should attend
Course certification
This course is part of the following Certifications:
- CCIE Voice (CCIEV Voice)
- Cisco IP Contact Center Express Specialist
Prerequisites
- InteInternetworking fundamentals
- Basic IP telephony fundamentals
- Cisco Unified Communications Manager deployments
- Cisco IP Phones and Cisco IP Communicator
- Contact Cneter Operations
- Microsoft Windows Server 2000, 2003, XP
- MS SQL 2000, MSDE databases
Course Objectives
Upon completing this course, you will be able to:
- Design and plan a Unified Contact Center
- Express and a Unified IP IVR implementation
- Install or discuss all CRS components, servers and clients
- Configure all CRS components
- Build workflow applications to exploit Unified * IP IVR features and capabilities
- Build contact center workflows to exploit
- Unified Contact Center Express features and capabilities
- Deploy and use Agent and Supervisor Desktop software
- Deploy Outbound Preview Dialer for Unified CCX v5.0
- Troubleshoot installations and workflows
Course Contents
This course provides knowledge and hands-on deployment experience for Unified Contact Center Express and Unified IP IVR. Deployment tasks include planning, installation, configuration, administration, script development, agent and supervisor deployments and troubleshooting.
- Installation & Configuration
- Creating Scripts and Applications
- Creating Scripts for Contact Centers
- Using Cisco Desktop Admin (CDA)
- Supervisor Remote Monitoring
Price (excl. VAT):
£ 1995 GBP 
Duration: 5 days
Dates: Weekly
Online Training: Available
LOCATIONS
Locations : Cities as shown below
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United States
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Anchorage, AK
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Little Rock, AR
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Phoenix, AZ
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Tempe, AZ
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Tucson, AZ
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Anaheim, CA
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Burbank, CA
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Glendale, CA
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Irvine, CA
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Los Angeles, CA
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Mountain View, CA
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Redwood City, CA
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Sacramento, CA
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San Diego, CA
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San Francisco, CA
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San Jose, CA
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Santa Clara, CA
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Denver, CO
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Hartford, CT
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Washington, DC
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Ft. Lauderdale, FL
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Jacksonville, FL
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Miami, FL
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Orlando, FL
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Tampa, FL
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Atlanta, GA
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Honolulu, HI
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Boise, ID
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Chicago, IL
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Chicago (Schaumburg)
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Oakbrook, IL
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Indianapolis, IN
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Kankas City, KS
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Louisville, KY
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New Orleans, LA
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Boston, MA
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Boxborough, MA
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Westford, MA
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Baltimore, MD
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Columbia, MD
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Elkridge, MD
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Rockville, MD
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Detroit, MI
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Minneapolis, MN
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St. Louis, MO
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Charlotte, NC
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Raleigh / Durham, NC
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Omaha, NE
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Edison, NJ
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Montvale, NJ
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Edison / Morristown, NJ
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Albuquerque, NM
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Las Vegas, NV
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Reno, NV
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Albany, NY
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New York, NY
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Rochester, NY
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Cincinnati, OH
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Cleveland, OH
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Columbus, OH
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Oklahoma City, OK
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Portland, OR
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Philadelphia, PA
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Pittsburgh, PA
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Nashville, TN
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Austin, TX
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Dallas, TX
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Houston, TX
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Richardson, TX
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San Antonio, TX
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Salt Lake City, UT
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Dulles, VA
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Herndon / Reston, VA
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Norfolk, VA
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Richmond, VA
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Tysons Corner, VA
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Seattle, WA
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Milwaukee, WI
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Canada
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Calgary, AB
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Edmonton, AB
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Vancouver, BC
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Winnipeg, MB
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St. John's, NL
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Halifax, NS
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Mississauga , ON
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Ottawa, PM
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Toronto, ON
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Montreal, QC
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Quebec City, QC
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Regina, SK
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United Kingdom
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London
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Wakefield
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Coventry
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Wokingham
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Birmingham
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Manchester
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Liverpool
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Leeds
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Newcastle
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Bristol
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Cardiff
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Reading
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Milton Keynes
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Exeter
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Glasgow
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Edinburgh
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Aberdeen
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Belfast
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Online
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Ireland
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Dublin
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Shannon
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Cork
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Galway
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Limerick
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Sligo
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South Africa
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Johannesburg
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Cape Town
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Durban
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Germiston
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Pretoria
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Port Elizabeth
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Bloemfontein
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Singapore
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New Zealand
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Auckland
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Wellington
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Christchurch
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Hamilton
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Tauranga
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Dunedin
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HongKong
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Australia
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Canberra
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Melbourne
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Adelaide
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Perth
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Brisbane
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Darwin
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Cairns
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Newcastle
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Alice Springs
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Hobart
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Sydney
