Course Details
Cisco IP Contact Center Enterprise (IPCCE )
Who should attend
Prerequisites
- Attendance and completion of ICM Product Training (ICMPT)
- Cisco ICM Product Training Part 1 (ICMPT1)
- Cisco ICM Product Training Part 2 (ICMPT2)
- Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1)
- Working knowledge of Windows 2003 Server, Windows XP
- Basic knowledge of SQL Server 2000
- Recommended attendance and completion of CRSD
Course Objectives
After completing this course the delegate will be able to:
- Explain the IPCC solution concept, components, and interaction of components
- Identify new features in IPCC 7.0
- Describe IPCC deployment models and their issues
- Determining IPCC queing and routing client options
- Design an System IPCC lab and production system
- Install, configure, test, and maintain IPCC components
- Use Cisco's standard IPCC deployment tools
- Troubleshoot the IPCC solution set
Course Contents
This course is intended for personnel who will implement, configure and support the Cisco IPCC Product but have already attended training on the ICM Product. This course is based on ICM 7.0, CallManager 4.1 and CRS 4.0.
- IP Contact Centers & Routing
- IPCC Components and Concepts
- Enterprise IPCC vs System IPCC
Price (excl. VAT):
£ 1850 GBP 
Duration: 5 days
Dates: Weekly
Online Training: Available
LOCATIONS
Locations : Cities as shown below
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United States
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Anchorage, AK
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Little Rock, AR
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Phoenix, AZ
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Tempe, AZ
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Tucson, AZ
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Anaheim, CA
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Burbank, CA
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Glendale, CA
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Irvine, CA
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Los Angeles, CA
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Mountain View, CA
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Redwood City, CA
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Sacramento, CA
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San Diego, CA
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San Francisco, CA
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San Jose, CA
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Santa Clara, CA
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Denver, CO
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Hartford, CT
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Washington, DC
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Ft. Lauderdale, FL
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Jacksonville, FL
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Miami, FL
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Orlando, FL
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Tampa, FL
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Atlanta, GA
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Honolulu, HI
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Boise, ID
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Chicago, IL
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Chicago (Schaumburg)
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Oakbrook, IL
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Indianapolis, IN
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Kankas City, KS
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Louisville, KY
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New Orleans, LA
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Boston, MA
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Boxborough, MA
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Westford, MA
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Baltimore, MD
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Columbia, MD
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Elkridge, MD
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Rockville, MD
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Detroit, MI
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Minneapolis, MN
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St. Louis, MO
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Charlotte, NC
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Raleigh / Durham, NC
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Omaha, NE
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Edison, NJ
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Montvale, NJ
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Edison / Morristown, NJ
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Albuquerque, NM
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Las Vegas, NV
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Reno, NV
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Albany, NY
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New York, NY
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Rochester, NY
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Cincinnati, OH
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Cleveland, OH
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Columbus, OH
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Oklahoma City, OK
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Portland, OR
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Philadelphia, PA
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Pittsburgh, PA
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Nashville, TN
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Austin, TX
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Dallas, TX
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Houston, TX
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Richardson, TX
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San Antonio, TX
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Salt Lake City, UT
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Dulles, VA
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Herndon / Reston, VA
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Norfolk, VA
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Richmond, VA
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Tysons Corner, VA
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Seattle, WA
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Milwaukee, WI
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Canada
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Calgary, AB
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Edmonton, AB
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Vancouver, BC
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Winnipeg, MB
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St. John's, NL
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Halifax, NS
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Mississauga , ON
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Ottawa, PM
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Toronto, ON
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Montreal, QC
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Quebec City, QC
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Regina, SK
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United Kingdom
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London
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Wakefield
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Coventry
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Wokingham
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Birmingham
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Manchester
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Liverpool
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Leeds
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Newcastle
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Bristol
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Cardiff
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Reading
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Milton Keynes
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Exeter
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Glasgow
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Edinburgh
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Aberdeen
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Belfast
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Online
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Ireland
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Dublin
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Shannon
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Cork
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Galway
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Limerick
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Sligo
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South Africa
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Johannesburg
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Cape Town
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Durban
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Germiston
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Pretoria
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Port Elizabeth
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Bloemfontein
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Singapore
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New Zealand
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Auckland
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Wellington
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Christchurch
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Hamilton
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Tauranga
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Dunedin
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HongKong
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Australia
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Canberra
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Melbourne
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Adelaide
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Perth
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Brisbane
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Darwin
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Cairns
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Newcastle
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Alice Springs
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Hobart
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Sydney
